Refund and Returns Policy

Introduction

At GoIPTVUK, we strive to provide exceptional IPTV services that meet your expectations. However, we understand there may be circumstances where a refund is necessary. This policy outlines the terms and procedures for requesting a refund and returns.

Refund Eligibility

You may request a refund under the following conditions:

1. Technical Issues: If you experience unresolved technical issues despite troubleshooting with our support team.
2. Service Dissatisfaction: If our service does not meet your expectations within the eligible refund period.
3. Refund Window: Refund requests must be submitted within 7 days of the purchase date.

Refund Process

To request a refund, follow these steps:

1. Contact our support team at support@goiptvuk.com or via our live chat.
2. Provide the following details:
   • Your name and email address.
   • Order ID or subscription details.
   • Reason for requesting a refund (required).
3. Our team will review your request within 1-5 business hours.

Troubleshooting Assistance

Before requesting a refund, we encourage you to:

• Report Technical Issues: Contact our support team to resolve streaming or connection issues.
• Request Additional Content: Let us know if specific channels or shows are missing, and we’ll do our best to accommodate your request.

Non-Refundable Cases

Refunds will not be issued under these conditions:

• Requests are made after the 7-day refund period.
• Incomplete or inaccurate refund requests.
• Issues caused by user-side network or device limitations that we cannot resolve.

Contact Us

For further assistance or to initiate a refund request, reach out to us at:

• Email: support@goiptvuk.com
• Live Chat: Available on our website.

This policy ensures transparency and fairness while prioritizing customer satisfaction. Thank you for choosing GoIPTVUK!